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Client Systems Administrator

Provide on-site tier2 systems support. Responsible for the uninterrupted correct operation of high-performance software systems at client sites.


    • Responsibilities

      • Install, configure, test, upgrade, and monitor software systems.

      • Diagnose and repair system problems locally and remotely.

      • Provide off-hours tier2 response to system-generated alarms when on-call. Assist tier1 support to identify and remediate cause of alarm, and work with tier3 support to address any underlying system problems.

      • Periodically review system logs to identify unreported problems.

      • Maintain system trouble ticket log.

      • Maintain system downtime and defect log.

      • Document tier1 system standard operating procedures (SOPs).

      • Ensure correctness of own work via automated testing.

      • Continuous process improvement.

    • Additional Responsibilities

      • Prepare quarterly systems stability report to identify material limitations of operational client systems.

      • Improve monitoring of system health and usage.

  • Requirements

      • Detail-oriented, careful, meticulous, team player, mission-focused.

      • Expert in Unix command line including gawk/grep/find.

      • Write correct Unix shell scripts under time pressure (ksh/bash).

      • Thorough understanding of the Internet protocol suite.

      • Bachelor’s degree or equivalent work experience.

      • Available to participate in 24/7/365 tier2 on-call rotation. Off-hours calls typically resolved in 10 minutes on the phone about twice a month.

      • Current TS/SCI clearance with full scope polygraph and extended background investigation.

    • Preferences

      • Experience with POWERWASH or EXIT4.

      • Familiar with monitoring software (hpov, nagios, …)

      • Red Hat certification (RHCSA/RHCE)

    • Compensation

      • Salary commensurate with education and experience.

If you are a qualified applicant you are encouraged to complete the application and forward it to us.  Following your application review by the client you may be contacted for an interview.  


See Contact Us for methods of delivery to us.

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Content Manager,
Jan 3, 2012, 12:06 PM
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